The technology industry is full of jargon and it can be confusing. All is revealed here.

| A | B | C | D | E | G | H | I | P | S | T | U | V |

A

Access Control

Access Control forms part of a security system which entails fitting a computerised handle or locking device, typically to the doors of your choosing. These doors can either be fitted with the pin type device, a token type device or with a biometric entry system.
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ACD

Automatic Call Distribution (ACD) is a phone system feature. It enables incoming calls to be distributed equally amongst a selected group of people, as long as they are logged in and “available.”
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ADSL

ADSL stands for Asymmetric Digital Subscriber Line. ADSL allows for a quick transfer of data using your copper phone lines as a form of internet connection. ADSL is an asymmetric system in the fact that it prioritises downstream data as opposed to upstream data
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B

Bandwidth

Bandwidth is the speed capacity of a wired or wireless network. It is the maximum amount of data that can be transmitted in a set amount of time. The more bandwidth, the faster the data transfer. Think of a water pipe, the bigger the pipe, the more water that can pass through it.
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Business Broadband

Broadband means a broad band of frequencies has been used, similar to radio. Broadband is the way to describe how ADSL (Asymmetric Digital Subscriber Line) works and has been adopted as the way to describe a fast internet connection. Broadband replaced dial-up because of its ease of use and far better speed.
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Busy Lamp Field

A Busy Lamp Field is phone system feature. A Busy Lamp Field is useful to all sizes of businesses from 2 users upwards.
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C

CCTV Cameras

Discover the three main types of CCTV cameras, their functions, and the requirements for CCTV cameras
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D

DDI (Direct Dialling In)

Direct Dialling In (DDI) is a phone system feature. It allows outside callers to bypass the main phone line and call the person they want to speak to, directly by using a DDI (sometimes referred to as an Extension) phone number.
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Delayed Ringing

Delayed Ringing is a common phone system feature for business telephones in the UK. It activates an “overflow” protocol so that the phone is always answered.
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E

Ethernet

Ethernet delivers data packets as the carrier, within a smaller network; usually across one or a few sites.
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G

Group Ringing

Group Ringing is a phone system feature. When a phone number is called, the phone number rings on everyone within that group’s phone. A great way for a UK business to reduce hold times. This phone system feature can be utilised in every business, but it works well in Customer Service and Sales Departments.
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H

Hybrid Phone System

A Hybrid Phone System combines the different types of connection technology (ISDN, Analogue, Digital and IP) into a single modern and flexible phone system.
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I

Internet of Things (IoT)

The Internet of Things references a huge development leap in technology. Essentially it allows everyday objects to connect and communicate with ourselves and each other.
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Intruder Alarms

There are many types of intruder alarms. Check out our Glossary terms for more information.
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IP CCTV

IP CCTV cameras are a modern alternative to Analogue CCTV.
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IP Phone System

An IP Phone System uses Internet Protocol (IP) technology which means you use your internet connection, Local Area Network (LAN) or both.
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ISDN

ISDN (Integrated Service Digital Network) is a set of digital communication standards for the transmission of voice and data. It consists of physical copper and fibre optic lines connected via telephone exchanges across the world.
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P

PBX

PBX (Private Branch Exchange) explained: Rather than using a telephone company’s exchange, a business can purchase a PBX which forms part of their phone system. PBX acts as a private telephone network - allowing businesses to communicate, using various types of lines - IP, Analogue, Digital & ISDN.
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Private WAN

Private WAN is where an IP VPN (Internet Protocol Virtual Private Network) uses MPLS (Multiprotocol Label Switching) technology to transmit data between two or more locations, whilst prioritising private internet traffic and avoiding public network which increases the level of security.
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S

SIP

Session Initiation Protocol (SIP) is the set of rules that allows you to initiate and terminate a communication session, whether it’s a voice call between 2 people or multiple calls between a whole team, using an IP address.
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T

Technological Convergence

Technological Convergence is when two or more different entities come together in a single system to save space, time and power.
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U

Unified Communications

Unified Communications has been created to speed up business communications, internally and externally by ensuring everyone can communicate via whatever platform they like (mobile, tablet, PC) but access it all from the one place whilst syncing automatically.
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UPS (Uninterruptible Power Supply)

UPS stands for Uninterruptible Power Supply. It is a device that provides a continuous power source to all major systems and equipment such as servers; so that they remain operational in the event of a power surge, power failure, drops in line voltage, brownouts and blackouts.
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V

VoIP

VOIP stands for Voice over the Internet Protocol - means you can make calls using your internet line rather than a physical (traditionally copper) phone line. It has allowed a significant reduction in the need for physical infrastructure and has started to revolutionise the way businesses communicate and operate.
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