What is Unified Communications?
Unified Communications has been created to speed up business communications, internally and externally by ensuring everyone can communicate via whatever platform they like (mobile, tablet, PC) but access it all from the one place whilst syncing automatically.
Effectively, the idea is that most businesses have team members on the road or based remotely and they need to still be part of the team, be productive and everyone working from the same page. Likewise, it has been extended to external use for customers and suppliers because not all meetings need to happen face-to-face so the likes of video conferencing and sharing of documents can be done via the same Unified Communications tool.
A simplified example of Unified Communications would be Google:
As a search engine, you can find the answers to your burning questions within the blink of an eye. They take it further with Gmail, Docs, Calendar, Hangouts and the use of a Gmail account for instant messaging. You can even place phone calls.
There are plenty pieces of software out there than you can utilise using one device which would make your business operate quicker BUT if you had one application software which did everything, that would put the “unified” in Unified Communications.
The idea behind Unified Communications is to “optimise business processes” and nothing does this better than an all-in-one solution.