Unified Communications is a term which covers communication systems which can be integrated to optimise business processes. View a full explanation here.
So what type of systems can Unified Communications merge?
Unified Communications can bring together multiple forms of communication channels such as voice, video, software, data etc using one device. We have gone past the desk phone and email is enough.
Some key features of Unified Communication features:
- Instant messaging
- “Availability” – knowing if the person you need to contact is free or busy
- Conferencing applications
- Teamwork applications – to coordinate work on group projects
- Video conferencing
- Voice & click to call (from any directory, e.g. Outlook)
- Voice messaging – to e-mail and phones
- File sharing
- Directory integration
Are you doing Research on Unified Communications?
We have a selection of resources available (for free) on Unified Communications and Collaboration.
I have lots of different systems that I use – is that Unified Communications?
There are plenty pieces of software out there than you can utilise using one device which would make your business operate quicker BUT if you had one piece of software which did everything, that would put the “unified” in Unified Communications.
The idea behind Unified Communications is to “optimise business processes” and nothing does this better than an all-in-one solution.
Is there a system that does it all?
Yes, there are plenty out there but we actively promote MITEL as being the best tool.
Mitel has a solution for businesses of all sizes and needs and the flexibility to grow. They have simple solutions such as:
To more complex solutions such as a contact centre solution and much more.
I don’t need all of that…
That is okay, the best thing is the flexibility of Mitel. You can pick and choose what you need and even, then, you can create team profiles with certain permissions who will only need access to certain parts of a package so you only pay for what you need.