Convergence is when two or more different entities, originally unrelated, come together in a single system to save space, time and power.
A good example of technological convergence is the mobile phone, originally created to make and receive calls, now, our mobile phones combine multiple technologies; calling, texting, emailing, internet browsing, taking photos and videos (plus much more) from the one device.
There is also a type of convergence called Telecommunications Convergence, also commonly referred to as "network convergence" which is where telecommunications technologies, and network architecture is used to migrate multiple communications services into a single network. Such as telephony and data into one single device.
To quote Wikipedia, “Telecommunications has changed from a world of scarcity to one of seemingly limitless capacity.“
How does this apply to a business?
Quite easily, in business, we all have customers. Customers who are busy and want information, service and results quicker than ever before.
Technology convergence allows us to service our customers, easier than ever before and whilst doing that we can significantly reduce our overheads.
This is a typical example of telecommunication convergence as mentioned. Unified Communications is designed to streamline all communication. It is an application which you can make, receive calls, I. M’s, conduct video calls and share files/calendars.
Unified Communications allows for a smoother communication path for customers, suppliers and staff. It is one of the best tools in a company’s arsenal whether they be small, medium or large.
Chatbots are used to save a business time, usually, they are more apparent in a support function such as call-centre. The business has a host of documents that may solve a customer’s problem but rather than having to speak to someone directly, a chatbot can automatically offer up the solution to the customer whilst appearing to be an internal person. If the problem can’t be solved, it is then directed to a “real” person.
Internet of Things
The Internet of Things (IoT) connects to so many devices and objects to the internet e.g. light sensors, machinery in factories or even simple mobile phones.
Utilising the data procured from IoT means that business can review their processes making themselves more efficient.