Convergence is when two or more different entities come together in a single system to save space, time and power. A good example of technological convergence is the mobile phone, originally created to make and receive calls, now, our mobile phones combine multiple technologies; calling, texting, internet browsing and taking photos and videos (plus much more) from the one device.
How does this apply to a business?
Quite easily, in business, we all have customers. Customers who are busy and want information, service and results quicker than ever before.
Technology convergence allows us to service our customers, easier than ever before and whilst doing that we can significantly reduce our overheads.
Chatbots are used to save a business time, usually, they are more apparent in a support function such as call-centre. The business has a host of documents that may solve a customer’s problem but rather than having to speak to someone directly, a chatbot can automatically offer up the solution to the customer whilst appearing to be an internal person. If the problem can’t be solved, it is then directed to a “real” person.
Internet of Things
The Internet of Things (IoT) connects to so many devices and objects to the internet e.g. light sensors, machinery in factories or even simple mobile phones.
Utilising the data procured from IoT means that business can review their processes making themselves more efficient.