AV Solutions in Contact Centres

Contact centres can be small teams or large departments spanning over several floors. In a fast-pace environment, where there is a definitive need for positivity when dealing with prospects and customers, Audio Visual equipment can have a unique impact.

Audio Visual equipment enables internal competition through displaying SLA’s and any competitions, enables team building and collaboration on projects as well as enhancing company culture through messages across the business.

Audio Visual (AV) equipment enhances:

Team Building – Brand Awareness – Internal Competition – Collaboration – Company Culture

Audio Visual Solutions for Contact Centres

IPTV

Do you want to be able to showcase the same message across multiple screens or just selected screens?

IPTV allows you to do this by updating from your computer and push it out to one screen or multiple screens.

IPTV can be used to display company information throughout the business but in a Contact Centre you can take it further. In a Contact Centre you could have IPTV screens as Wallboards for phone stats which reflect your SLA’s. this means your team will always know whether they are within SLA or not. Likewise, you can display scoreboards such as the teams or individuals performing at the highest level, perhaps having a live competition.

Your IPTVs could display the same message or you can choose to have different messages across each of them.

Wireless Presentation

Wireless Presentation applications allow you to share your presentations from any device for all compatible screens.

Some wireless presentation applications take it further by enabling you to use the application to display welcome screens with room scheduling, automate screens to turn on/off during working hours and schedule imagery and videos to play on loops.

Wireless Presentation applications are ideal for Contact Centres because you can it to display each teams SLA’s on the same or different screens throughout the department. You can also benefit with meeting rooms, training room and boardrooms, especially for meeting room scheduling as well as presenting.

Interactive Screens and Whiteboards

Both Interactive screens and whiteboards are great for team collaboration. Imagine being able to pull everyone around a screen, draw a new concept, tweak it, annotate and save it, easily. You can take that team meeting one step further but giving everyone the ability to share their input, even if they are based remotely, editing and sharing, real-time.

When the whiteboard or screen isn’t fixed, you can collaborate on the department floor, within your team. Perhaps it is just a morning meeting with a bit of process training or you are just taking everyone through the stats for the previous day or week.

Projectors and Projector Screens

In a Contact Centre, you will most likely need a projector and screen in the training room. Most Contact Centres would have a designated training room for ongoing product and service training; in which case, we would recommend a projector and screen which is fixed.

Should you opt for a fixed projector and screen; they can be hidden and motorised to release them when you need them, which enhances the space and cleaner feel to meeting and training rooms.

In a time-precious environment like a Contact Centre, it would reduce set-up time and increase productive training time.

Speakers

In a Contact Centre, the noise level tends to be pretty high already but you may decide to have an ambient noise in the background, in which case, you’ll need good quality speakers.

Integrated and/or fixed bracket speakers are the best choice for a Contact Centre.

Integrated Ceiling Speakers are ideal when you would like to create a pleasant ambience with background music in smaller room.

Fixed Bracket Speakers are great when you are unable to use integrated ceiling speakers but still want a clear audio, however, they tend to be better placed in corners meaning you may audio quality gaps. They do tend to be better placed in larger rooms.

AV Cabling

Most audio-visual needs cabling and as most know, not any cable will do. You need to have the right cable to ensure the AV solutions performs at its best. Also, you want to be confident that your audio-visual equipment will work but without seeing unsightly cabling. Only experienced cabling engineers can do this for you (like us!)

Enhance your Contact Centre with AV Solutions

Discuss AV Solutions in Contact Centres

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