Mitel OpenScape Business
When we discover a new viable solution, we hand it over to our engineer to test it out to ensure we are aware of its best features and any issues before we even agree to sell the solution. We always want to ensure we offer a business the right solution for their business and not every hosted phone system will suit every business, hence why we have several that we have checked out.
Mitel OpenScape Business is the Award Winning, Best-in-Class, all-in-one UC and Voice solution designed for SMBs.
About Mitel OpenScape Business
Unifies all your communications – Comprehensive UC application incl. Presence, Voicemail, Fax, Mobility, Contact Center and much more:
- Scalability – Typically scales from 2-200 users, 2,000 in a network
- Flexible deployments – Supports any given end-customer infrastructure, Appliance or software based, full virtualisation, hosted or private cloud based
- Go Hybrid / UCC – Powerful telephony integrations with Unify Phone for ultimate flexibility.
- Interwork and Integrate – complements Microsoft Teams with powerful embedded telephony and UC features
- Serviceability – Service Support included to get latest Software & Upgrades
- Flexible Usage Options – Built-in applications with a simple licensing model and monthly PayGo for hosted solutions.
- Maximum flexibility – for single or multisite environments.
Unified Communication clients suitable for ANY workplace:-
- Desktop Client: myPortal for Desktop
- Web based UC Client: myPortal for Teams
- Specialised Clients: myAgent (Contact centre) & myAttendant (console operation)
- Mobile Client for telephony: Unify Phone- for desktop and mobile, Android or Apple iOS
OpenScape Business deployment options
Hosted - OpenScape Business S
- Virtualised Voice & UC
- Typically from 2 - 200 Users
- Server based or virtualised (vSphere, Hyper V, KVM, etc.), for private cloud-based datacentre environments.
On-Premise - OpenScape Business X1 / X5 / X8
- All-In-One Voice & UC for up to 200 users
- Onboard full IP, IP & Digital & Analog, DECT, ITSP, SIP Trunking
- UC always fully included.
A common hardware & software architecture across all deployment models
Voice, UC, Networking & Mobility already integrated.
All-in One Voice & UC appliance or pure software based.
Best Features of Mitel OpenScape Business
- Designed for SMBs- Built with the smaller business in mind, OpenScape Business serves millions of users in a range of vertical markets including retail, healthcare, professional services, hospitality and engineering.
- Productivity and powerful integrations – OpenScape Business delivers a range of pre-packaged applications to support your business but also makes it easy to integrate your UC system with other groupware and business applications – connecting the dots to help you deliver the best service to your customers and partners.
- Wide range of devices to meet your needs – Looking for phones? Whether it’s wired phones, cordless phones, or softphones, Mitel has you covered. We offer a full range of devices with expanded interoperability, the power of simplicity as well as the high-quality audio you expect, including accessories to customise your solution.
- Deployment flexibility – OpenScape Business is available on dedicated appliance hardware or as a software-based solution whether this is server based or in virtualised environments. It can be deployed within a single site or in a centralised or distributed architecture for a multi-site network, scaling with you as your business changes.
- Adaptable to your budget - With built-in applications and a simple licensing model, OpenScape Business meets the budget requirements of small businesses, with traditional upfront perpetual licenses or subscription-based pay-as-you-go pricing models.
- A future-proof solution - OpenScape Business makes it easy to stay up to date with the latest features independent of the existing telephony infrastructure – regardless of whether this is classic telephony, IP or DECT. Customers can make the most out of their investment and that’s one of the reasons why Mitel customers remain customers for years. OpenScape Business will be supported well into the 2030s.
Powerful Voice and UC functionalities
Helping companies to serve customers and employees even better by speeding up communications to resolve customer issues, enhancing team collaboration to improve decision making, and injecting mobility.
Being out of the office doesn’t mean being out of touch.
OpenScape Business offers small and medium sized businesses a single unified solution for voice, presence, conferencing, contact centre, messaging, and mobility.
It delivers an easy-to-use and innovative user experience by offering a wide range of UC clients for PC or MAC desktops, integrated in Microsoft Outlook, on mobile smartphones/tablets and for Mitel phones.
Hybrid and remote working
OpenScape Business gives customers flexible integrated mobility choices suitable for communication while in the office, on the go or working in the home office.
Access to the most important features, such as access to directories, favourites, voicemail and call journals independent of the user’s current location.
Your coworkers will get the flexibility and freedom they look for while keeping productivity, reachability, and security at the highest standards.
Read blogMicrosoft Teams integration
OpenScape Business does offer interworking and integration capabilities with Microsoft Teams and Microsoft 365.
With the myPortal for Teams client users can access OpenScape Business features, such as control of OpenScape Business devices, UC presence, directory access with contact search and click to dial, directly out of Microsoft Teams.
With this approach Microsoft Teams collaboration can be enhanced – enabling a better user experience and improved productivity.