NEC Univerge Blue
We are a long-term partner of NEC, they are constantly looking at perfecting their products and as such have 9 laboratories, worldwide, employing nearly 1000 researchers. One of the labs is based in Nottingham, United Kingdom.
They are one of the key favourites for on-premise phone systems but recently, they developed a cloud-hosted phone system; NEC Univerge Blue. It is a feature rich, easy-to-use phone system which gives you the benefits of being cloud-hosted so none of the maintenance and hosting costs.
Univerge Blue helps to easily manage team communications and collaboration. It gives you a full suite of solutions such as phone system, video conferencing, Instant Messaging, file sharing, back-up and recovery and if you are a larger company in need of a contact centre solution, it offers that, too.
Benefits of NEC Univerge Blue
- Highly Scalable for small businesses to large omnichannel businesses.
- Increases workforce flexibility as you can use this phone system, anywhere on any device.
- Easy deployment for office and remote workers alike.
- Low investment - there is no phone system hardware to buy, install, manage, upgrade or replace.
- Low monthly cost – you pay a set price, per user, not on number of lines.
Key Features of NEC Univerge Blue
- 100+ enterprise-grade calling features are included in the service for optimal functionality.
- Integrating with existing Business Applications – streamline your staff’s experience and have all the tools you need, readily available.
- Unified Communications – all of your communication tools; voice, video, chat, file sharing, contact centre, and more, fully integrated into one system, seamlessly.
- Teams Integration: If you are committed to using Teams, we can seamlessly integrate Univerge Blue to work side by side with Teams or directly within the native Teams interface.
- Contact centre – A highly customizable cloud-based contact centre solution with customer integrations, workforce optimization, and more.
- Video conferencing solution with built-in collaboration tools
- File sharing and Collaboration - Sharing, co-editing, and collaboration with real-time file backup and antivirus protection.
- Backup and Disaster Recovery - Secure data storage, management, and disaster recovery in the cloud.
- System management and call reporting within a single web-based portal.
Video conferencing features (Univerge Blue Meet)
- Users receive their own personal video conferencing account.
- Meetings can scale from 2 to 100 participants.
- Supports audio, video, screen sharing, chat and document sharing
- Artificial Intelligence (AI) based transcription acts likes a Virtual PA and records accurate meeting notes.
- Recordings can be played back from anywhere at any time.
- One-click meeting add-ins for Microsoft® Outlook® for quick and simple scheduling of meetings.
- AES encryption ensures conversations and shared materials and information remain secure.
Contact Centre Features
- Agent scheduling capabilities to ensure your contact centre is always staffed.
- Streamlines incoming enquiries from multiple channels using smart routing to distribute to agents.
- Customised voice prompts allow callers to self-manage their call, retrieving information needed, reaching a specific department or individual, or being put through to an available agent.
- Automatic call distribution which can be customised based on job function, region, time of day or by business.
- Customisable agent statuses deliver heightened visibility and assist in the efficient fielding of interactions.
- Call monitoring can be analysed by skill set, group provisioning, and agent profile.
- Multimedia Call Recordings can be stored for easily and with permission-based online retrieval.
- Real-time reporting on all activity.
Back-up, Recovery and Security Features
Univerge blue includes Backup as a Service (BaaS) and a Disaster Recovery-as-a-Service (DRaaS) cloud solution.
- Virtual data management is available (off-premise or hybrid.)
- Real-time backup of all PC and video files and mobile photos.
- One-click restoration at any point in time.
- Quick restoration down to the minute.
- Two-factor authentication and TLS encryption.
- Built-in anti-malware and antivirus protection.
- Daily / monthly status and performance reports.