Our IT Support desk is a single point of contact where you can reach a full-service technical support team; whether that be for assistance in resetting a password or a more complex issue where all of your IT systems are down or you have been subjected to a cyberattack. We can help, even if you aren’t signed up to our Managed IT service.
When you call us, we will log the IT issue and advise you on the cost to fix the issue and an estimate of how long the work will take.
Whilst we are based in Kettering, Northamptonshire, we provide IT support to businesses across the UK and our IT support team are available, 24/7.
IT Support Tasks
From server monitoring to anti-virus protection, we can provide you with the highest quality of IT support. You can call our IT support team for any technical issue but below are some typical tasks that we called for, to give you an idea of the breadth of IT support we can offer your business.
- Onsite support
- Remote support
- Proactive visits
- Cyberattack response and prevention tactics
- IT system fixes
- Server fixes
- Maintenance of core I.T systems and services
What do you get when you call us for IT Support?
- Qualified support team – Our IT engineers are experienced, knowledgeable and efficient in most infrastructure, hardware and software solutions. We work with our team to ensure that knowledge is always expanding.
- Regular Progress Updates – It’s frustrating when you have an IT issue (especially when it’s an IT system that you heavily rely on), you call someone and they don’t keep you apprised of any progress. We understand that frustration and we agree with you in advance as to when we will give you progress reports.
- Guaranteed Response and Resolution Times – Alongside your regular progress updates, you’ll get a guaranteed response and resolution times, meaning you’ll always know when the problem will be fixes as well as updates along the way.
- No jargon – We understand that most people calling our support line don’t have technical knowledge like we do, so where possible we will simplify the explanation or instructions on what we need to do to fix the issue.
- Save Staff Costs – Most businesses, particularly small businesses, don’t have enough work needed for a dedicated IT person to support their business. With that in mind, when you have IT issues, you can call us and get all the technical help and support your business needs for a fraction of the cost; no need to recruit, retain, manage and train an IT staff member.
- Technical Support on-demand – When you call us for IT support, we have more than one person available to you and if you experience more technical issues in odd months, we have the resource to support you.
- 24/7 Support – Should you be a business that operates, 24/7 we have IT engineers ready to support you, regardless of the time.