We have tried and tested phone systems for doctor surgeries and the main one we recommend is Horizon.
Horizon is a hosted phone system, developed by Gamma who is a leading supplier of voice, data, mobile and cloud products in the UK. Gamma constantly develop their products to ensure they run smoothly and in line with technology needs. They are now one of the UK’s largest network operators and they have never lost their ability to respond quickly to any queries or issues.
Benefits of Horizon for your Doctor Surgery
- Personalise service with call preview - Horizon syncs up your EMIS contacts, alerting you to incoming calls and displaying which patient is calling, enabling you to respond in a more personable way.
- Instantly access information - Jump to your patient’s EMIS record with the click of a button. Horizon will present your contact as they call in, ensuring the right records and information are at your fingertips.
- Click to Dial - Make calls from within your EMIS directory via your desktop.
- CLI Flexibility – Present any number you have permission to call on behalf of which ideal for doctors who are returning calls and don’t want to showcase extension numbers or mobile numbers.
- Call Recording – Record your calls for compliance, customer service, training or auditing.
- Auto Attendant - Provide patients with call routing options such as, press 1 for an emergency appointment and press 2 for a non-urgent appointment so you can prioritise call traffic. You can also create announcements to inform callers of key details such as Opening hours or Emergency information before those options are announced.
- Music on Hold – Promote your health and wellbeing messages to waiting patients, such as update to COVID measures or reminders to book flu jabs.
- Company Directory – Available from the handset and up to 100 speed dials for your favourite numbers such as certain Hospital Departments you may need to call regularly for patient referrals.
- Pay-per-Seat – Horizon is hosted on your behalf; you only pay for what you need on a simple per-seat basis. As you’re not buying a PBX, there’s no major hardware investment.
- Lower call costs – Free site-to-site calls and cheaper call rates. If you use Horizon together with our mobile services you can benefit from free calls between your fixed phone numbers and mobile devices.
- Business Continuity – Horizon is cloud based which means if something happened to your surgery, it can easily be switched to a new site to carry on making and taking calls.
- 360 Management - Manage your organisation’s entire communications from multiple sites down to individual users via a simple, easy to use, web portal.