The analogue phone is as simple as they come. Think of your own house phone, you are likely able to hold, mute, redial and speed dial. That is generally where the features end.
How does it work?
It will usually run via a single copper line into your building via your line’s provider. You will only be able to utilise a small amount of bandwidth through this system, so it is really only suitable for voice calls.
What are the benefits?
One of the main benefits to using analogue lines is that they can be spliced into multiple lines, which in effect means your office can have multiple phones all with the same number. Due to this we would only recommended analogue lines to small companies with a few employees who DO NOT require direct dial numbers.
They are reliable, boast good voice quality and have all the basic features you likely need. It is possible to install a system that will allow you to transfer calls between extensions, should you need this feature. Smaller offices may find an analogue business telephone system will provide them with all the features that they require.
As mentioned, Analogue lines are very simple and have limited potential for expansion, but are relatively inexpensive to purchase. So if you are a smaller company with basic phone needs, or you’re not in need of a vast number of phones and lines, this may well be the option for you.
Digital systems are much more modern and are designed to handle multiple functions, including direct lines, multiple extensions, keypad-entry menus, hold music and interactive voice response.
What is it?
A digital phone system works by routing traffic over IP, or Internet Protocol, and requires a line such as SIP. You are able to have a desk phone, soft phone or mobile device via which the data is transmitted and used to send and receive voice communications
Unlike Analogue systems which are better suited to the smaller business, larger companies or those looking to expand will likely benefit from the installation of a digital system.
Digital systems are extremely cost effective. You will cut out line rental and route all call traffic through your broadband system. But be aware, your broadband system will have to be of a high standard with a high bandwidth as digital systems rely heavily on a stable connection.
If required, you will be able to unify your communication channels such as email, instant messaging and voice calls, which leads to a simpler and more straightforward system. In short, executives and staff members can stay in touch wherever they are, even if they are using a personal tablet or mobile phone away from their desk either at home or out on the field. For more info on Unified Communications click here.
If you are looking for a system that can grow and evolve with your business, go digital.
At BTT we can build a business telephone system to your firm’s own specific requirements and we will be with you every step of the way to ensure it is running exactly how you want it to.
VoIP – Voice over Internet Protocol – is the system which allows you to make your calls over the internet.
It enables you to connect offices which are located in different places to the same system, allowing you to make internal calls for free. Remote working becomes much more efficient for your staff and in turn, your business. The running and maintenance costs of a VoIP system are much lower than landline, as long as you have good broadband connection, you’ll find that this system can be incredibly reliable.
IP phone systems offer more advanced options than traditional phone lines, with calls being switched over to the data network used by a business. This can be done with minimal disruption and without the need to change any phone numbers.
There are two main types of VoIP system – Self-Hosted and Cloud based
Is VoIP the best option for me?
When choosing a system it is worth asking yourself some key questions:
Is your business set to grow fairly rapidly?
- With a Hosted VoIP system it is easy to add new seats / extensions should the business continue to expand.
- With self-hosted you will need to buy a system larger than you first need to accommodate growth.
Do you currently have an on-site IT department?
- For a small company with limited IT experience, a hosted system in which all the maintenance and upgrades are handled by the service provider could be ideal.
- If you want full control of your system and either have on hand IT assistance or you or your colleagues possess the technical expertise to manage an onsite Self-hosted option, then it this may be the route you prefer to go down.