Your business’s phone system cannot function without choosing a type of phone line. So, before you choose an all-singing-and-dancing phone system, you’ll need to consider what phone line will be the best fit for you to get the calls to and from your phone system.
View the below for more information on the main types of phone lines in use across most businesses, today.
ISDN Phone Lines
ISDN is a traditional type of Phone Line which still has a place in today’s business world, at least until the BT ISDN switch off in 2025.
There are two types of ISDN phone lines – ISDN2 and ISDN30e…
…ISDN30e services are more about providing high-performance voice services for business with eight or more employees.
ISDN2 is similar to a standard phone line although with ISDN2 the lines can be separated for internet and phone calls.
A word of caution; You will not be able to purchase additional ISDN Phone Lines by 2020 and in 2025, ISDN lines will reach the end of their life and be switched off.
SIP and SIP trunks is an on-premise solution for a telephone system that will use virtual phone lines rather than physical wires.
SIP Trunking is fast becoming the best alternative to ISDN…
…it’s extremely flexible as you can attach your number to any phone and it’s highly scalable and quick to deploy for when your business grows.
Inbound Phone Line Management
Inbound gives you full control of your phone numbers and the calls that come into your business.
Inbound is great for simple call routing through to large-scale call centres. You can route, monitor and manage your calls, easily, without…
…being reliant on a network operator to make the necessary changes for you. This means you can identify key metrics such as the volume of missed calls, waiting times etc so that you are able to pull reports that are relevant to you to create change in your business.